Referrals still die on fax machines.Yours won't.
eReferral moves the case, the imaging, the urgency, and the completion report between the referring office, the endodontist, and the patient. One shared record, three views, nothing lost on a machine in the back hallway.
envelope
Four things a fax gets wrong. Four things this gets right.
Skim the four steps, or read each one with its proof below.
The films never make it.
Half a referral's value is its imaging, and imaging is exactly what fax mangles, mail loses, and email bounces for size.
- Every file rides with the case. Radiographs, bitewings, CBCT volumes, photos, and PDFs upload straight onto the referral.
- Encrypted, then previewed. Files are encrypted at rest and open in a gallery on the specialist's side.
- Missing films are caught first. A case without current films is flagged before it is ever sent.
Nobody knows if it arrived.
The old status check is a front desk calling another front desk. Here, the status walks itself over, to the office and to the patient.
- Five stages, live. Submitted to completed, visible to the referring office as it happens.
- Patients follow along. A tracking code opens a public page that shows status and nothing else.
- Emergencies get seen in minutes. Not discovered in a tray on Monday.
Status only. No name, no chart, no personal details on the tracking page, ever.
Urgent, scribbled in a margin.
On paper, an abscess and a routine evaluation look identical in the pile. The queue should know the difference before a human does.
- Urgency is data, not a note. Every referral carries a structured urgency, not a scribble in the corner.
- Emergencies sort themselves. They rise to the top of the specialist's queue with red accents.
- Today's phone calls are obvious. Triage states show what needs a call before lunch.
Emergencies rise to the top of the specialist's queue on their own. Nobody has to notice a scribble in a margin.
The report comes back as a voicemail.
The loop only counts as closed when the referring office holds the completion report. That should not depend on anyone's memory.
- One signature closes the case. Specialists sign a structured completion report with post-op imaging attached.
- It lands on the record instantly. And prints cleanly for filing.
- Both offices stay one click apart. The referring provider's contact card keeps email and phone at hand, in both directions.
Delivered back to the referring record the moment the specialist signs it. Printable and fileable.
Paper can't say who read it. This can.
A chart in a fax tray is readable by anyone walking past. Every record here is encrypted at rest, every open is written to an audit log, and the log itself is hash-chained so that silent edits to history become visible.
the one before it
Names, birth dates, phone numbers, notes, and every uploaded file are AES-256 encrypted at rest. Not just the clinical text.
Authenticator-app codes on top of passwords, with sign-in throttling per address and per account.
One specialist practice can never read another practice's cases, reports, or numbers.
Hashed session tokens with a hard 8-hour cap. A workstation left open does not stay open.
One click blurs every patient identifier on screen for front-desk monitors.
Tracking codes are 128-bit and the public page shows status only, never identity.
Watch a case travel
Forty seconds, real screens: the referring office sends, the specialist triages and signs, the report lands back, and the patient follows along.
One record. Three seats at it.
The referring office, the specialist, and the patient each get their own view of the same case.
The referring office sends
A complete case in minutes with imaging attached, live status without a phone call, and the report back into your record.
Sign in to referThe endodontist triages
A sorted queue with the films already there. Readiness is checked per case, and reporting back takes one signature.
Sign in to triageThe patient follows along
A tracking code instead of a waiting-room phone call. Status on any phone, with no personal details exposed.
Track a referralRetire the fax line.
eReferral is currently in pilot. If your office refers endodontic cases, or receives them, ask your network administrator for access.